Terms of Service
By creating a ServaloDesk account or using the platform, you agree to these Terms. Please read them. If you disagree, don't use the service.
1. The service
ServaloDesk provides booking and studio management software for tattoo studios on a subscription basis. We grant you a non-exclusive, non-transferable licence to access and use the platform for your internal business operations.
2. Accounts
You must provide accurate information when creating an account. You're responsible for keeping your login credentials secure. Notify us immediately at [email protected] if you suspect unauthorized access.
Accounts are for a single studio. Multi-location studios require a separate subscription per location, or contact us to discuss volume pricing.
3. Subscriptions and billing
- Subscriptions are billed monthly or annually in advance
- After any free trial, a valid payment method is required to continue
- Plan downgrades take effect at the start of the next billing period
- We don't offer refunds for partial months, but you won't be charged again after cancellation
- We reserve the right to change pricing with 30 days' notice to active subscribers
4. Acceptable use
You agree not to:
- Use the platform for any unlawful purpose or in violation of applicable laws
- Attempt to probe, scan, or test vulnerabilities of the service or its infrastructure
- Introduce malware, spam, or automated requests not approved by ServaloDesk
- Resell or sub-licence access to the platform
- Collect or harvest data about other ServaloDesk customers
5. Your data
You own your data. We don't sell it or use it beyond what's needed to operate the service. See our Privacy Policy for details. You can export all your studio data from the dashboard at any time.
You're responsible for the legality of data you collect through ServaloDesk (e.g., client consent forms must comply with the laws of your jurisdiction).
6. Uptime and support
We aim for high availability but don't guarantee 100% uptime. Scheduled maintenance is announced in advance where possible. Support is available by email (Mon–Fri).
7. Termination
You can cancel your subscription at any time from Settings → Billing. We may suspend or terminate accounts that violate these Terms, after notice where reasonably practical.
On termination, your data is retained for 90 days (allowing re-activation) and then deleted, except where longer retention is legally required.
8. Limitation of liability
ServaloDesk is provided "as is". To the maximum extent permitted by law, we exclude all warranties and our total liability to you shall not exceed the fees paid in the 12 months prior to the claim. We are not liable for indirect, consequential, or incidental damages.
9. Governing law
These Terms are governed by the laws of the State of Delaware, USA. Disputes shall be resolved in the courts of Delaware, except where local consumer law gives you the right to bring proceedings in your own jurisdiction.
10. Changes to these Terms
We'll notify active subscribers by email at least 14 days before making material changes. Continued use after the effective date constitutes acceptance.
Questions? Email [email protected].