Help Center
Quick answers for tattoo studio owners. Can't find what you need? Email us at [email protected].
Getting started
How do I set up my studio?
Sign up at servalodesk.com/signup, choose your plan, and enter your studio name. You'll be live in under two minutes. Your public booking link is immediately available at /book/your-studio-name.
How do I invite my team?
Go to Settings → Team and enter your artist's email address. They'll receive an invite link. Growth plan supports up to 10 members per location; Pro supports 25. Starter is owner-only.
Can I try before subscribing?
Yes — the live demo sandbox lets you explore all features with no account required. Data is isolated per visitor and wiped after the session.
Bookings & deposits
How do deposits work?
When a client books, they pay a deposit via Stripe before the slot is confirmed. You set the deposit amount in Studio Settings. The deposit is applied to their final session cost — it's not an extra charge.
What happens if a client no-shows?
The deposit is non-refundable by default. Your policy is shown to clients at booking time, so there's no ambiguity. You can mark the booking as a no-show in the dashboard and the slot is freed immediately.
Can clients reschedule?
Clients receive a link in their confirmation email to request a reschedule. You approve or decline from the dashboard. The deposit carries over to the new date.
What payment methods are accepted?
All major credit and debit cards via Stripe. Apple Pay and Google Pay are supported where available. ServaloDesk takes 0% — Stripe charges their standard 2.9% + 30¢ per transaction.
Consent forms
How does digital consent work?
When a booking is confirmed, the client receives an email with a secure link to sign their consent form on any device. Their signature, timestamp, and IP address are recorded and attached to the booking.
Where are signed consent forms stored?
In your ServaloDesk dashboard under Bookings → [Client Name] → Consent. You can download a PDF copy at any time. Data is encrypted at rest.
Can I customise the consent form?
Yes — Growth and Pro plans allow a custom consent form template. Go to Settings → Consent Form to edit the text. The client's session details (placement, style, allergies, etc.) are added automatically.
Billing & account
What's included in the free trial?
All plans include a 14-day free trial with full feature access. No credit card required to start. At the end of the trial you choose a plan to continue — or export your data and leave.
Can I cancel anytime?
Yes. Cancel from Settings → Billing and you won't be charged again. Your studio stays active until the end of the current billing period.
How do I update my payment method?
Go to Settings → Billing → Manage Payment Method. You'll be taken to Stripe's secure portal to update your card. ServaloDesk never stores card numbers.
Still need help?
Our team typically replies within one business day. We're based in the US and respond Mon–Fri.
Email [email protected]